Scope
This Privacy Policy explains how MARIA AI ("we," "us," or "our") handles personal information when you visit our website, contact us, or use services that refer to this policy.
A separate customer agreement, order form, or data processing agreement may apply to an organization's use of our paid services. If those terms conflict with this policy, the applicable agreement controls for that service.
Information We Collect
Information you provide
We may collect your name, business email address, company, job title, and the contents of messages you send when you request information, contact sales, or communicate with us.
Information collected automatically
When you visit our website, our systems and hosting providers may collect technical data such as your IP address, browser and device type, operating system, referring page, pages viewed, and access times. We use this data to operate, secure, and understand the website.
Service data
If you use a MARIA AI product, we may process account details, configuration data, and content submitted to the service. Customer content is handled according to the applicable customer agreement and product documentation.
How We Use Information
We use personal information to:
- Provide, operate, maintain, and secure our website and services.
- Respond to questions, sales inquiries, and support requests.
- Manage customer relationships and perform our agreements.
- Monitor performance, prevent abuse, and troubleshoot technical issues.
- Comply with law and protect the rights, safety, and integrity of MARIA AI and others.
- Send product or company updates where permitted by law and honor opt-out requests.
Where law requires a legal basis, we rely on performance of a contract, our legitimate interests in operating and improving the business, compliance with legal obligations, or consent. You may withdraw consent at any time where consent is the basis for processing.
Retention and Security
We retain personal information only as long as reasonably necessary for the purposes in this policy, including to provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods depend on the type of data, why it was collected, and applicable obligations.
We use administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee that unauthorized access or disclosure will never occur.
Your Privacy Rights
Depending on where you live, you may have the right to request access, correction, deletion, restriction, portability, or an objection to certain processing. You may also have the right to withdraw consent, opt out of marketing, or appeal a decision about your request. We will not discriminate against you for exercising a privacy right.
To submit a request, email [email protected]. We may need to verify your identity and authority before completing the request. You may also lodge a complaint with your local data protection authority.
International Transfers
We and our service providers may process information in countries other than the country where you live. Where required, we use recognized safeguards for international transfers of personal information.
Children
Our website and services are intended for business users and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can address it.
Changes and Contact
We may update this policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy here and update the effective date.
Questions or requests may be sent to MARIA AI at [email protected].